Refund policy
At The Skin Healer Aesthetics, we take pride in providing high-quality esthetic products to enhance your beauty and confidence. Due to the nature of our products and for hygiene and safety reasons, all sales are final.
No Returns or Exchanges Once a product has been purchased, we are unable to accept returns or exchanges. This policy ensures that all our customers receive new, unused, and uncontaminated products.
Exceptions The only exceptions to this policy are:
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Damaged Products: If a product is received in a damaged condition, you must contact us within 48 hours of receipt to qualify for a replacement. Proof of damage (e.g., photos) will be required.
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Defective Products: If a product is found to be defective, you must notify us within 7 days of purchase to qualify for a replacement. Proof of defect will be required.
Procedure for Reporting Damaged or Defective Products To report a damaged or defective product, please follow these steps:
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Contact our customer service team at skinbysammi@yahoo.com within the specified time frame.
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Provide your order number, a detailed description of the issue, and photographic evidence of the damage or defect.
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Upon verification, we will provide instructions for returning the product or arranging a replacement.
Non-Returnable Items The following items are non-returnable under any circumstances:
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Opened or used products.
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Products without original packaging or labels.
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Products purchased on sale or with a discount.
Final Sale All products are sold as final sale items and are not eligible for return or exchange, except in the case of damaged or defective products as outlined above.
Changes to This Policy The Skin Healer Aesthetics reserves the right to modify or update this non-return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Information For any questions or concerns regarding this policy, please contact us at
skinbysammi@yahoo.com
By making a purchase from The Skin Healer Aesthetics you acknowledge and agree to this non-return policy.